Frequently Asked Questions

Choosing a contractor is a big decision. We believe we stand out through our commitment to what we call the “Exterior Pro difference”:

• Expertise You Can Trust: Our team is led by a HAAG Certified Inspector, one of the highest qualifications for assessing storm damage, ensuring your project is diagnosed correctly from the start.
• A Focus on Customer Service: Our value statement is built on honesty, integrity, and passionate support for our customers. We prioritize clear and prompt communication on every project.
• Unmatched Quality: As an Atlas PRO+ Diamond Level Installer, we adhere to the highest installation standards, backed by a rock-solid workmanship guarantee.
• Local & Invested: We are a local, woman-owned business. We live here, we work here, and we are proud members of the Central Minnesota community.

Our entire team operates under a core value statement that guides every decision we make:

• Absolute honesty and integrity.
• Above all else, do the right thing.
• Teamwork is our common goal.
• Passionate, heartfelt caring and support for our customers.
• We encourage our team members to grow, to contribute and to accomplish.

Yes! We are proud of the work we do for homeowners and businesses across Central Minnesota. You can see examples of our roofing, siding, and window projects by visiting the Gallery page on our website.

Yes, we are a proud local and woman-owned business serving Central Minnesota. Our offices are located in St. Cloud and Little Falls, and we were founded and are co-owned by Minnesota residents Josh and Heather Helberg.

We serve the greater St. Cloud, Little Falls, Brainerd, and Alexandria areas. Our website features a detailed list of the 44 communities we proudly serve throughout Central Minnesota.

Yes, we are a fully licensed, insured, and certified contractor in the state of Minnesota. Our Minnesota Contractor’s License number is BC681135.

Exterior Pro is proudly a woman-owned business. Our company is owned by Josh Helberg and Heather Helberg, who serves as Owner and Office Manager.

Our experienced crews are trained to meet the highest industry standards. As a company, we are a HAAG Certified Roof Inspector, an Atlas PRO+ Diamond Level Installer, a Certified Vinyl Siding Installer with the Vinyl Siding Institute, and a Lead-Free Certified Firm with the Environmental Protection Agency.

This certification is a high distinction recognized by insurance companies. It signifies that we can effectively and efficiently inspect and assess storm damage to all major types of residential roofs, including composition, wood, tile, slate, and metal. This expertise is crucial for ensuring your insurance claim is handled accurately.

This elite certification from Atlas ensures that your roof is completed to the highest standards using top-notch service. It qualifies us to install premium Atlas products, like their Scotchgard™ Algae Resistant Roofing System, and to provide the strongest manufacturer warranties available.

Our business hours are Monday through Friday, from 8:30 AM to 4:30 PM. We are closed on Saturday and Sunday.

Our process is guided by our value statement, which emphasizes absolute honesty, integrity, and passionate support for our customers. We are committed to prompt and courteous communication and will always return your call within the next business day. 

This is a very common and normal part of the process. Your mortgage company is listed because they have a financial interest in ensuring your home is fully repaired. The process typically involves getting the check endorsed by your mortgage lender, who may require an inspection or certain documentation from us before releasing the funds. Our team has guided many homeowners through this exact situation and can help you navigate the necessary steps with your lender.

A supplemental claim, or “supplement,”(also referred to as a change order) is an additional claim made to your insurance company when hidden or unforeseen damage is discovered after the initial inspection and estimate have been approved. For example, if we remove your old shingles and find rotted wood decking underneath, we would file a supplement (change order) with photo evidence to ensure the cost of replacing that decking is also covered by your insurance. Our HAAG certified expertise is crucial for accurately documenting these necessary additions.

Yes, you absolutely should. The website states that hail and wind damage can often be subtle and overlooked by an untrained eye. A professional inspection can identify hidden problems before they become costly emergencies, and we offer free storm damage inspections for this very reason.

The first and most important step is to ensure you and your family are safe and any immediate hazards are addressed. After that, the next step is to document any visible damage by taking photographs and making a list of the affected areas of your home.

While the process can vary, getting a professional inspection from us is a crucial first step. We can identify subtle damage and provide you with a detailed inspection report that is invaluable when you file your insurance claim. We offer free storm damage inspections to help you understand the extent of the damage before you contact your insurance provider.

 Yes. As part of our storm damage response, we address any immediate hazards and work to make your property secure to prevent further issues.

We guide you through the entire process:

1. After the storm, you document the damage and file a claim with your insurance provider.
2. You hire us to manage the project.
3. You schedule an inspection with the insurance provider. You let us know the time and date of the inspection. Your Company Sales Rep will be on site to meet with insurance. 
4. We review the adjuster’s summary with you to ensure all damage is accounted for.
5. Once you receive your first insurance payment (the Actual Cash Value or ACV check), we begin the restoration work.
6. After completion, we send the final bill to your insurance company.
7. Your insurance company releases the final payment (the depreciation), and you make the final payment to us.

Yes, absolutely. We believe in a collaborative approach and will meet with your insurance adjuster on-site. You let us know the time and date the adjuster will be there. This ensures that everyone is on the same page, every detail is considered, and our professional assessment of the damage is shared directly with your insurer.

An adjuster’s summary is the report from your insurance company detailing the scope of loss and the approved repairs. It is critical that we review this summary with you to check for any discrepancies and ensure all damages we identified have been accounted for, guaranteeing you receive the full coverage you deserve.

Even if your claim has been denied, we can still help. We encourage you to contact us, as our experts can review the situation and work to find and deliver the perfect solution for your property.

The duration can vary based on many factors. However, the provided content notes that after the work is completed, the final billing and payment process with the insurance company can take an estimated 2 to 8 weeks. For a more detailed timeline specific to your situation, it is best to consult with our team.

Proper ventilation is one of the most critical aspects of a healthy roof in our climate. In the winter, it helps prevent warm, moist air from being trapped in your attic, which is a primary cause of condensation, mold, and the ice dams that can damage your roof and gutters. In the summer, it allows hot air to escape, reducing the strain on your air conditioning and preventing your shingles from overheating, which can shorten their lifespan.

 The Atlas Shingle Visualizer is a fantastic app that helps you see what your home would look like with new shingles. You can download the “Atlas Select Your Roof” app for your iPad, take a photo of your home, and then experiment with different shingle styles and colors to find the perfect look before making a final decision.

Those dark streaks are likely unsightly algae, which can disfigure your roof and compromise its reliability over time. We offer a solution with the Scotchgard™ Algae Resistant Roofing System to keep your roof functional and stain-free.

Our free roofing inspection is a meticulous examination of your roof’s condition. We look for signs of wear and tear, including missing or damaged shingles, granule loss, and sagging. We also check for potential leaks and inspect the flashing around chimneys, vents, and skylights to ensure they have a proper seal and their integrity is intact.

The primary benefit is that it protects your roof from unsightly algae, ensuring you have a functional and stain-free roof for decades. These shingles retain their original factory luster without needing frequent cleaning and are designed to stand up to the Midwest’s harshest elements.

 We install high-quality materials from leading brands known for their durability. We feature Atlas shingles, including the Pinnacle Impact and Pinnacle Pristine lines with Scotchgard™ protection, and TAMKO shingles, which are built with ForceFX™ polymer technology for unmatched all-weather protection.

Yes. When we provide repair services for a leaking roof, we will bring product samples with us so you can make an informed choice right on the spot. Atlas shingles are available in a wide selection of colors and different product lines. 

We are always available to address leaking roofs. Our experts can pinpoint the exact location of a leak and provide the necessary repairs to solve the problem. A professional inspection is the best way to determine if a targeted repair is sufficient or if a full replacement is the more appropriate solution for your roof’s condition.

 Yes. During our inspections, we assess siding for issues like cracks and loose panels that can allow for moisture intrusion, which could lead to hidden damage to your property.

Our free siding inspection includes a detailed assessment where our team checks for cracks, warping, rot, loose panels, and any signs of moisture intrusion that could cause underlying damage.

We have spent decades researching and evaluating siding from various manufacturers to select only the highest-quality products. We proudly feature and install Klauer Steel Siding and TruLog Steel Log Siding.  For Vinyl siding we recommend Royal Estate Vinyl siding. 

The products we offer are specifically selected because they require minimal maintenance while providing lasting value. Our featured Klauer Steel Siding products, for example, are noted as being low maintenance.

We offer a wide array of siding solutions so you can find the perfect fit for your home’s style. Our siding is available in a broad range of colors, finishes, and patterns, ensuring you can achieve the precise curb appeal you’re after.

It may be time for replacement windows for several reasons. You might consider it if your current windows were damaged in a storm or accident, if you notice drafts or have operational issues, or if you simply want to lower your heating bills with new, energy-efficient smart windows.

Our windows are engineered for energy efficiency through several key features. They contain panes of low-e glass that surround a specially formulated gas, which works to virtually eliminate unwanted heat transfer. In addition, the window frames are crafted from high-strength, low-conductivity materials that excel at retaining heat in the winter and keeping your home cooler in the summer. The provided content does not define the term “U-factor.”

Yes. Our energy-efficient windows are specifically engineered to deliver superior performance all year long and save you money on heating bills. By keeping you cooler in the summer and toastier when the snow is falling, they excel at retaining heat within your home, not the outdoors.

 Yes, we install new front and back doors. Our team of career contractors can help you select and install a new door that is certain to impress your guests.

Safely removing ice dams is our top priority. We recommending using a company that uses professional-grade steaming equipment that gently melts the ice without the use of high pressure, blunt force, or chemicals that can severely damage your shingles and gutters. This method is the safest and most effective way to eliminate the ice dam and prevent immediate water intrusion.

Properly functioning gutters are essential for directing water away from your home. Signs that they may not be working properly include visible blockages, improper slope, leaks, or insecure attachment to your home. Our free inspection includes a full evaluation of your gutters and downspouts to check for these issues.

 Improperly functioning gutters can lead to costly problems. They can cause water damage to your home’s exterior, lead to leaks in your foundation, and cause erosion to your landscaping. Properly maintained gutters are essential for protecting your property’s structural integrity.

Our seamless gutters are custom-tailored to the specific dimensions of your home for a perfect fit. They feature concealed brackets for a sleek appearance that doesn’t interrupt your home’s architecture, and their baked-on enamel finish, available in a wide variety of colors, never requires painting. Most installations can be completed in a single day.

A gutter protection system is designed to provide convenience and protection for your home. It works by keeping debris and nesting animals out of your gutter system, which in turn prevents water damage to your home’s exterior. This system can be installed on existing gutters and blends seamlessly with your roofline, saving you from the task of ever having to dig disgusting debris out of your gutters again.

Protecting your property is a critical part of our process. Before we begin, our crews take care to cover landscaping, A/C units, and other sensitive areas with tarps. We are mindful of where we place our equipment and materials to minimize impact on your lawn and driveway.

 We believe in leaving your property as clean as, or cleaner than, when we arrived. Our cleanup process is thorough and includes hauling away all old materials and project debris. Critically, we perform multiple sweeps of your lawn, driveway, and garden beds with high-powered magnets to collect stray nails and fasteners.

Our relationship with you doesn’t end when the project does. If you have any concerns about the work after we’ve finished, simply give us a call. We stand behind our work with a rock-solid workmanship guarantee and are committed to ensuring your complete satisfaction.

To get started, you can simply fill out the form on our website or give us a call. You can reach us toll-free at 844-Ask-4Pro (844-275-4776) or contact one of our local offices in St. Cloud, Little Falls, or the Brainerd Lakes Area.

We provide quick estimates because we know you’re eager to get your project underway. Our expert contractors can often provide an estimate on the spot. For more unique projects that require careful consideration, we guarantee we will deliver our estimate within 72 hours of our on-site visit.

We begin your project as soon as our schedule allows. Our clients typically wait less than a few weeks from the time they sign on with us to the time we begin work on their property.

We strive to complete projects as quickly as possible without sacrificing quality. Most jobs take one to two days to complete. Once you have signed on with us, we will provide you with a solid timeline for your specific project.

This is a great question, as a transferable warranty is a significant selling point for your home. The transferability depends on the specific manufacturer and product you choose. Many of the leading brands we work with do offer transferable warranties with their own specific terms. We will provide you with the detailed warranty information for the exact products you select for your project.

This is an important distinction. The manufacturer’s warranty covers the physical products themselves against defects (e.g., shingles, siding panels). The workmanship warranty is our personal guarantee to you. It covers the quality of our installation and labor. We provide both to ensure you are fully protected.

We stand confidently behind every job with our rock-solid workmanship guarantee, which covers the quality and performance of our installation work. Because every project is unique, we provide a detailed, written copy of the specific warranty terms and duration with every estimate. We are happy to review it with you and answer any questions you have.

The payment terms, including any deposit requirements, will be clearly outlined in your project proposal and contract. We believe in being fully transparent with all costs and payment schedules before any work begins. Please discuss the specifics with our representative during your free consultation.

Yes. We are committed to providing you with peace of mind. Our professional inspections and consultations are completely free and come with no obligation.

Yes, we have partnered with GreenSky® to offer flexible and convenient payment options. They provide a variety of plans to fit your budget, including:

• “Same-as-Cash” Plans: These promotional plans allow you to pay no interest if the project balance is paid in full within a set period (e.g., 6, 12, or 18 months).
• Low Monthly Payment Options: These plans offer competitive interest rates with extended terms for manageable fixed monthly payments, with terms available up to 140 months.

With a “Same-as-Cash” plan, interest accrues during the promotional period, but it is completely waived if you pay the full project balance by the end of that period.